No. Monitech is prohibited by law from providing any legal advice regarding BAC WARNS, FAILURES, or other program violations. However, any time a violation is to be reported, Monitech can provide the interlock client with a violation report (or non-compliance report) and a client response form for you to complete and include with the Monitech violation packet. The client should retain copies of all of these documents in preparation for consultation with legal counsel and possible preparation for an NCDMV hearing or other legal proceeding.
Any substance with alcohol or ethanol derivatives will be recognized and recorded by the ignition interlock. Such substances can cause BAC FAILS and WARNS, which will result in serious consequences for the interlock program participant, especially if the user is a conditionally restored driver. It is imperative that the interlock user refrain from contaminating the mouth cavity with any foodstuffs or beverages prior to testing. All medications should be carefully reviewed. Consult the user manual and installation technician for more information.
WARN and FAIL levels are established by the respective adjudication agency and range from 0.004% BAC to 0.04% BAC. Failures can generate an automatic recall and the client will have 72 hours to contact the Monitech customer service center or the vehicle will lockout. In some cases, your interlock may be reset over the phone. You should carefully review your individual agency requirements with the Monitech technician at the time of installation and understand the serious ramifications of most BAC readings. These ramifications range from inability to start the vehicle to loss of driving privilege.
This may be a result of the reduced setpoint level, which lowers the level at which a device detects an unacceptable blood alcohol content (BAC) level. Due to this, the devices are much more sensitive to anything containing alcohol. Interlock devices look for alcohol and do not distinguish between an alcoholic beverage and other products containing various amounts of alcohol. Please note that Monitech cannot do anything to change the reading received on your device. If you have received a message telling you that you have a certain number of days until service is required, please contact us a (800) 521-4246 to schedule an appointment or receive an override code. Fees will apply.
This may be a result of the reduced setpoint level, which lowers the level at which a device detects an unacceptable blood alcohol content (BAC) level. Due to this, the devices are much more sensitive to anything containing alcohol. Interlock devices look for alcohol and do not distinguish between an alcoholic beverage and other products containing various amounts of alcohol. Please note that Monitech cannot do anything to change the reading received on your device. If you have received a message telling you that you have a certain number of days until service is required, please contact us a (800) 521-4246 to schedule an appointment or receive an override code. Fees will apply.
Please consult the NCDMV if you have questions about your readings as Monitech cannot advise customers on readings
Make sure that you are steadily humming and blowing at the same time. For many customers, saying the word ‘Who’ while blowing helps provide a successful test. Did this resolve your issue?
Monitech interlock devices exceed all of the standards established by the National Highway Transportation Safety Administration. However, the automobile environment can be particularly harsh, and over time, the average automobile interior will experience significant ambient air contaminants and extreme temperature changes. The most noticeable result is a slight delay in “test ready” mode under extremely cold conditions. The interlock user should maintain a relatively clean vehicle interior and periodically wipe the device with a damp, soft cloth. Please do not use cleaning agents, and most certainly do not expose the device to alcohol or other ethanol derivatives. Avoid extended exposure to direct sunlight.
Disconnect the samplehead quickly and then reconnect it (the alarm will sound so try to reconnect the samplehead as quickly as possible).
Disconnect the samplehead quickly and then reconnect it (the alarm will sound so try to reconnect the samplehead as quickly as possible). This may result in a recall code (5079) for improperly disconnecting the sample head. Please contact us at 800-521-4246 to receive an override code at no cost. Did this resolve your issue?
Turn on the ignition switch and the vehicle headlights. If the vehicle dash lights come on and the headlights remain lit, disconnect the battery for 20 minutes. Reconnect the battery and the try to perform a start test again.
Turn on the ignition switch and the vehicle headlights. If the vehicle dash lights come on and the headlights remain lit, disconnect the battery for 20 minutes. Reconnect the battery and the try to perform a start test again.
Your vehicle needs to have its electrical system checked by a certified mechanic. Damage to the device is possible if vehicle is not serviced immediately.
Disconnect the samplehead of your device for five minutes and then try testing again.
Make sure your volume is turned up or properly disconnect your samplehead and then reconnect it.
If one of the front buttons is not working, use the other one to scroll around. If the trigger is not working, push both front buttons at the same time. Please contact us at (800) 521-4246 to schedule a service appointment.
Weather conditions can cause invalid samples on your device. If it is cold outside, hold the mouthpiece in your hand and blow into it to warm it up. Attempt the test again.
Look at the QT device display when attempting to start your vehicle. If the display goes dark there is a battery issue with the vehicle. Try hooking up jumper cables or a jumpbox and try starting the vehicle again.
All documentation is provided to the client at installation and monitoring appointments. It is imperative that you always retain these documents during your time in the program. In some instances, such as non-compliance hearings, additional documentation may be needed. Please contact (800) 521-4246 for copies of documents if necessary.
No. Monitech technicians are not allowed to make any financial adjustments or other changes to the contract. To discuss balances or ask any questions regarding the contract, please contact the Monitech Financial Department at (800) 521-4246.
Monitech, Inc., 215 Southport Drive, Suite 400, Morrisville, NC 27560
The installation fee and first two-month lease fee are not refundable after installation. However, the lease fees may be applied if the interlock device is reinstalled at a later date. Under this circumstance, it is imperative that you confirm eligibility for the ignition interlock prior to installation and payment of any fees. The potential interlock user may also opt to request a short demonstration of the interlock testing sequence prior to installation and payment of any fees to affirm the ability and desire to use the interlock. Again, it is imperative that you verify with the NCDMV prior to installation that you are eligible to receive interlock program service credit for use of the device in your vehicle.
For inquiries related to payments and balances, please call Monitech’s Financial Department at (800) 521-4246.
Monitech understands that financial difficulties cannot always be avoided, and the driving privilege is often paramount in regaining financial stability. Although an additional fee will apply, you may contact the Monitech Financial Department at (800) 521-4246.
Yes. Even under financial difficulty, you should always bring your vehicle in for your regularly scheduled monitoring appointment. Although an additional fee will apply, you may contact the Monitech Financial Department at (800) 521-4246 to make arrangements. Also, someone other than the interlock participant may make a payment over the phone by calling (800) 521-4246. Please remember that failure to appear for an interlock appointment may cause loss of the driving privilege.
Yes. Payments by credit card may be made over the telephone. This sometimes occurs when someone other than the interlock participant is making the payment. However, payment by telephone does not eliminate the absolute necessity of delivering the vehicle to the selected service center for the regular monitoring appointment.
Monitech accepts cash, Visa, MasterCard, money orders and personal checks. If a personal check is returned for insufficient funds, there is a service charge of $35.00, and personal checks will no longer be accepted.
The lease payments are due every 60 days and can usually be paid at each monitoring appointment. The signed lease agreement will provide the lease payment date. Under extenuating circumstances, payment can be made at a later date (late fees will apply), but the program participant must still come into Monitech for his or her regular monitoring appointment.
If you received a balance letter, funds may be owed. Please call (800) 521-4246 for more information.
Yes. In most cases, if a person can operate a motor vehicle, then he or she can qualify for use of an ignition interlock device. If you have suffered the loss of a limb or paralysis, it may be necessary to consult with a NCDMV hearing officer and/or the Medical Section at the NCDMV in Raleigh. When necessary and appropriate, the NCDMV may order that you be relieved of certain physical elements of the interlock test procedure. Please contact your local hearing officer or the NCDMV’s Medical Section for more information.
Yes. In most cases, if a person can operate a motor vehicle, then he or she can qualify for use of an ignition interlock device. If you have suffered the loss of a limb or paralysis, it may be necessary to consult with a NCDMV hearing officer and/or the Medical Section at the NCDMV in Raleigh. When necessary and appropriate, the NCDMV may order that you be relieved of certain physical elements of the interlock test procedure. Please contact your local hearing officer or the NCDMV’s Medical Section for more information.
Yes. If you have a medically confirmed diminished lung capacity that prevents you from normal air exhalation, you should contact the Medical Section at the NCDMV in Raleigh to determine if you qualify for special medical dispensation. The NCDMV will require measurement and confirmation of your breathing disability from two independent doctors. The NCDMV will then notify Monitech of the breath pressure setting specific to your medical condition. Once that custom device is manufactured, Monitech will contact you to set up your installation appointment.
If the vehicle is not registered in your name, it is necessary to provide a permission letter from the owner. This letter is available for printout on our website on our ‘Customer Support’ page, under the ‘forms’ section. If the owner of the vehicle will be present at the time of installation, he or she may sign the permission letter at that time (without the need for notarization).
If the vehicle is not registered in your name, it is necessary to provide a permission letter from the owner. This letter is available for printout on our website on our ‘Customer Support’ page, under the ‘forms’ section. If the owner of the vehicle will be present at the time of installation, he or she may sign the permission letter at that time (without the need for notarization).
Yes. The same service requirements will apply.
Under most circumstances, the ignition interlock can be installed on any vehicle that operates with a 12-volt electrical system. However, since the ignition interlock monitors a number of vehicle functions, especially the alternator and charging system, the electrical system must meet certain minimal standards. At your installation appointment, the Monitech technician will first determine if your vehicle has service difficulties. If the vehicle does not meet minimal standards, the difficulties will be pointed out to you and a second appointment date will be established at no extra charge.
The interlock cannot be installed on any vehicle requiring the driver to maintain a CDL driver’s license. However, other local service vehicles used in day-to-day business calls may be allowed.
No. Tampering with or any attempted circumvention of the ignition interlock device is a violation of the North Carolina Ignition Interlock Program and may result in loss of your driving privileges. Tampering with the device may also result in actual charges to replace or repair the interlock.
The interlock participant may designate other individuals to operate the interlock vehicle, but in so doing, the interlock participant accepts any and all responsibility for interlock damages and/or program violations. The state treats all interlock violations as those of the interlock participant, regardless of who was driving the interlock vehicle. The interlock participant should utilize extreme caution in allowing someone else to operate the interlock vehicle
Yes. Clients enroll voluntarily to mitigate child custody disputes, to ensure safe driving habits for inexperienced drivers, to help family members under temporary difficulties or to provide other non-judicial safeguards. Interlocks provided to voluntary participants perform within the same stringent NCDMV certified standards but may, at times, be modified to allow a lower frequency of retesting or other minor mechanical functions after careful consultation.
Inspection, data download, and calibration must still occur at a Monitech service center every 60 days. Results of the Monitech data download are normally provided only to the user. However, in child custody cases, the voluntary user is often required to designate other recipients (spouse’s attorney, etc.) to meet court-ordered obligations. Parents of dependent children may also receive the interlock test results.
While Monitech will install devices in this case, Monitech cannot guarantee service calls outside of North Carolina. However, certain warranty services may be performed in areas of close proximity to one of our local service centers.
Of course, all monitoring appointments must occur in one of our 31 service centers located throughout North Carolina. If you are out-of-state and the device enters permanent lock-out, or is otherwise inoperable, you should contact the 24/7 toll free number at (800) 521-4246 for consultation.
The interlock service period is not normally extended beyond the original program period established for the various offender categories (one, three or seven years, etc.). However, the interlock period start date may not begin until all other conditions of the court or conditional restoration are met. The interlock participant must take care to pay all court fees and fines, as well as fulfill assessment, counseling and any other conditions established by the court (or your conditional restoration) prior to or, certainly in close proximity to, beginning your interlock service period.
Your lease period may be extended by you personally if your program period is officially over, and you wish to transition to a voluntary status.
As your service provider, we will remove the ignition interlock from your vehicle at your request. However, this is an enforcement program, so any premature removal of the device is likely to cause you to lose your driving privileges. Unless you are resigned to the probable consequences, it is imperative that you contact the NCDMV and/or your attorney before requesting the ignition interlock be removed. Monitech may be able to assist in addressing long-standing concerns or unanswered questions. Please call the Contact Center, (800) 521-4246, and explain your situation if you have any such questions.
Aside from additional traffic offenses, interlock participants’ driving privileges can be revoked for evidence of alcohol use (FAILS and even a series of WARNS), tampering or circumvention with and possibly failure to appear for required appointments. Still, none of the above should be considered a legal imperative regarding any specific case. Because of the gravity of losing the driving privilege, one should always consult with an attorney or at least contact the NCDMV for feedback, answers or advice regarding exact causes for license revocations.
The corporate lease agreement with the interlock customer specifically prohibits such actions by the local service technician. The customer should contact Monitech at the toll free number, (800) 521-4246, and explain any difficulty or concern. The operator will solicit specific information and refer the difficulty to a manager if necessary.
If your conditional restoration has been cancelled by the NCDMV, you will no longer receive credit with the NCDMV for additional time served on the program. We should note that you are not eligible to drive during this time. You should contact Monitech to discuss your options.
Monitech cannot provide legal advice regarding the driving license qualifications or interlock service by the NCDMV. However, if the NCDMV has provided a temporary license as an official license and you and/or your attorney have determined you no longer need the ignition interlock, then you may choose to have the device removed.
Either way, Monitech is required to remove the device if you ask that it be removed (and then a de-installation report is generated and automatically forwarded to the NCDMV). If there is any doubt, then Monitech strongly recommends you wait until the permanent license is received in the mail. The permanent license will clearly state on the reverse side whether the interlock is still required or not (if interlock is not mentioned).
Understandably, if your current monitoring period is almost up, you would want to remove the device immediately to avoid any further lease fees. In that case, please confirm your period is complete by calling the NCDMV Help Line at (919) 715-7000. To set up an appointment for removal, please call our toll free line at (800) 521-4246.
No. The ultimate end date must be determined by the NCDMV. Your interlock service time may not begin until all schools, counseling and assessments have occurred, as well as fees paid and all local court findings officially transferred to the NCDMV. For that reason, if there is any doubt, the interlock participant should confirm with the NCDMV Help Line at (919) 715-7000 that your interlock program service has officially started.
The ignition interlock participant should NEVER introduce or allow someone else to introduce a breath sample with the possibility of alcohol. All test results are recorded internally and cannot be erased. At the monitoring or service appointment, data download and reporting to the adjudicating agency occurs automatically without input from the interlock technician. BAC findings may result in loss of the driving privilege.
The ignition interlock device may collect information on hundreds of events on an hourly basis, including interlock “power up” and “power down,” vehicle start and off times, mechanical and electrical operations, many other calendar events and alcohol test results. The sum total provides an indication of vehicle use and necessary firmware capacities. Under normal circumstances and vehicle use, it has no impact on program participation.
Some ignition interlock participants have restricted drive times. If your conditional restoration or driving privilege does not include these restrictions, then you may ignore this information. If you are restricted to certain drive times, it is imperative that you carefully abide by these specific times as required by the adjudicating agency or court.
The “rolling retest” is a misnomer for the more appropriate designation of “random running retest.” To start the interlock vehicle, a “standing” test (with the vehicle turned off) is required in which both a valid breath sample and dexterity test must be performed prior to turning the key or pressing the start button. Randomly thereafter, the interlock will signal the need for a “running retest” that requires ONLY the provision of a breath sample. The vehicle need not be “rolling,” as it is the option of the driver to determine if it is safe to provide the breath sample while the vehicle is underway (rolling). The driver may opt to stop the vehicle temporarily in a safe location and simply provide the breath sample without performing the dexterity test—so long as the vehicle is not turned off.
The “rolling retest” is a misnomer for the more appropriate designation of “random running retest.” To start the interlock vehicle, a “standing” test (with the vehicle turned off) is required in which both a valid breath sample and dexterity test must be performed prior to turning the key or pressing the start button. Randomly thereafter, the interlock will signal the need for a “running retest” that requires ONLY the provision of a breath sample. The vehicle need not be “rolling,” as it is the option of the driver to determine if it is safe to provide the breath sample while the vehicle is underway (rolling). The driver may opt to stop the vehicle temporarily in a safe location and simply provide the breath sample without performing the dexterity test—so long as the vehicle is not turned off.
WARN and FAIL levels are established by the respective adjudication agency and range from 0.004% BAC to 0.04% BAC. Failures can generate an automatic recall and the client will have 72 hours to contact the Monitech customer service center or the vehicle will lockout. In some cases, your interlock may be reset over the phone. You should carefully review your individual agency requirements with the Monitech technician at the time of installation and understand the serious ramifications of most BAC readings. These ramifications range from inability to start the vehicle to loss of driving privilege.
Please consult the NCDMV if you have questions about your readings as Monitech cannot advise customers on readings.
Your samplehead was not properly disconnected. Please contact us at (800) 521-4246 to schedule an appointment or receive an override code. Fees may apply.
Alarm mode was entered on your device. Please contact us at (800) 521-4246 to schedule an appointment or receive an override code. Fees may apply.
A required running test was ignored or missed. Please contact us at (800) 521-4246 to schedule an appointment or receive an override code. Fees will apply.
We’re sorry but we’re unable to resolve your issue online at this time. Please contact us at (800) 521-4246 for further assistance.
An alcohol violation was detected during a required retest. Please wait for the alcohol to leave your system before you attempt to drive your car again. If you do not, further violations may occur. If you have received a message telling you that you have a certain number of days until service is required, please contact us at (800) 521-4246 to schedule an appointment or receive an override code. Fees will apply.
An alcohol violation was detected while attempting to start your vehicle. Please wait for the alcohol to leave your system before you attempt to drive your car again. If you do not, further violations may occur. If you have received a message telling you that you have a certain number of days until service is required, please contact us at (800) 521-4246 to schedule an appointment or receive an override code. Fees will apply.
An alcohol violation was detected during a required arrival test. Please wait for the alcohol to leave your system before you attempt to drive your car again. If you do not, further violations may occur. If you have received a message telling you that you have a certain number of days until service is required, please contact us at (800) 521-4246 to schedule an appointment or receive an override code. Fees will apply.
An alcohol violation was detected during a required arrival test. Please wait for the alcohol to leave your system before you attempt to drive your car again. If you do not, further violations may occur. If you have received a message telling you that you have a certain number of days until service is required, please contact us at (800) 521-4246 to schedule an appointment or receive an override code. Fees will apply.
A required standing test was ignored or missed. Please contact us at (800) 521-4246 to schedule an appointment or receive an override code. Fees will apply.
A required retest was ignored or missed. Please contact us at (800) 521-4246 to schedule an appointment or receive an override code. Fees will apply.
Such incidents are handled on a case-by-case basis. Please call (800) 521-4246 for specific instructions regarding your particular situation.
As a matter of course, Monitech has not experienced any incidents of warranty invalidation. However, you should contact your dealer or vehicle manufacturer for warranty information if you have concerns. Please do not hesitate to refer the dealer or manufacturer’s representative to Monitech for complete information regarding the interlock installation, ongoing maintenance and removal.
The ignition interlock monitors the vehicle, even when it is turned off, and requires a very small amount of battery power for this continuous exercise. Therefore it is necessary for the vehicle to be utilized periodically. If the vehicle is to be left for an extended period of time, it is imperative that a service operator or technician be consulted for advice at (800) 521-4246. Extended periods of idleness may cause excessive battery drain.
The battery can be disconnected for normal replacement or servicing of the vehicle by a mechanic. Follow all appropriate procedures. Special precautions should also be taken in order not to arc the cables at the battery terminals. Since the ignition interlock monitors certain vehicle aspects even when off, the battery should not be disconnected more than necessary. Please consult with a Monitech service operator or your local technician prior to extended disconnect or for any questions regarding battery change or charging.
The ignition interlock monitors a number of important mechanical and electrical functions of the installed vehicle but once properly installed cannot cause vehicle damage. Proper installation is confirmed both mechanically and technically prior to vehicle departure, and under normal circumstances, any difficulties would be revealed immediately after startup. The ignition interlock device (and all work by our service technicians) is warranted by Monitech. Customers are encouraged to discuss service concerns regarding the interlock installation with their service technician, but please understand certain information cannot be revealed because of security precautions within the interlock enforcement procedures.
It is important for you and/or the designated mechanic to call the toll free number at (800) 521-4246 prior to any invasive mechanical work on your vehicle. Minor work such as oil/filter changes or parts replacements do not necessarily require consultation as long as the vehicle can be started by the interlock participant or other designated user. You must also be aware of any random tests that are requested while the vehicle is running. When in doubt, please call the toll free number. There is no charge to you or the designated garage representative for consulting a Monitech representative.
Your vehicle needs to have its electrical system checked by a certified mechanic. Damage to the device is possible if the vehicle is not serviced immediately.
As the owner and/or operator of the ignition interlock vehicle, you may of course request removal of the ignition interlock device at any time. Monitech will schedule an appointment for removal at the service center of your choice at no cost. You may also opt to have the unit removed at your home or other location for a charge of $35.00 per hour (minimum of 2 hours), plus mileage and any additional charges that may be incurred. Upon removal, it is very important to note that Monitech is required to immediately report such action (interlock removal or disconnect) to the proper adjudication agency (normally DMV). If you have not met the service requirements of the proper adjudicating agency (normally DMV or the Courts), you may be in violation of your restricted license, limited privilege, or conditionally restored license. In most cases, the interlock removal date is clearly noted on your state-issued driving privilege. Any consequences of such a voluntary removal and subsequent Monitech report to DMV or other agency is the sole responsibility of the ignition interlock customer. If the adjudicating agency (normally DMV) determines additional ignition interlock service time is required, then additional interlock installation and lease fees are incurred. If caught driving without the ignition interlock installed vehicle, the interlock-required customer may be subject to loss of license and/or other restrictions or punishment. In most cases, the interlock removal date is clearly noted on your state-issued driving privilege. If there is any doubt, please consult with the proper agency (normally DMV) that your interlock may be legally removed without ramification.
After successful completion of your interlock restriction, the Division of Motor Vehicles will either issue you a new unrestricted license or the restriction date for the interlock requirement will have passed. You’ll need to schedule a de-install appointment at your Monitech Service Center and present either of these documents to the service technician upon arrival. Once proper documentation is presented, the ignition interlock device will be removed and documented as an End of Program (EOP) removal. If you do not have this documentation when you arrive, Monitech will still remove the interlock at your direction, but it will be documented as a voluntary removal.
All information collected by Monitech is the property of the NCDMV. A copy is retained by Monitech, and a copy is provided to the NCDMV. It is important that you also retain, in a safe location, a copy of all documentation collected through the program.
If your device is stolen, notify law enforcement immediately, and contact Monitech at (800) 521-4246. It is important to note that the ignition interlock participant is responsible for any loss or damage to the device.
Please call the Customer Contact Center at (800) 521-4246 to determine your options and/or to reschedule as soon as you are aware of any possibility of missing your appointment. A customer care specialist can reschedule you for an earlier appointment, change you to another service center, extend your appointment by two days or make other special arrangements to help avoid inconvenience to you (and still abide by the enforcement requirements of the interlock program and avoid permanent lockout). The interlock will go into permanent lockout 72 hours after a missed appointment.
Please call the Customer Contact Center at (800) 521-4246 to determine your options and/or to reschedule as soon as you are aware of any possibility of missing your appointment. A customer care specialist can reschedule you for an earlier appointment, change you to another service center, extend your appointment by two days or make other special arrangements to help avoid inconvenience to you (and still abide by the enforcement requirements of the interlock program and avoid permanent lockout). The interlock will go into permanent lockout 72 hours after a missed appointment.
Under normal circumstances, you should never disconnect the ignition interlock’s sample head from your vehicle. However, it is conceivable that certain extenuating circumstances (unsafe parking environment, extreme weather conditions) might require careful removal. Please discuss such removals with your local service technician or Customer Contact Center representative at (800) 521-4246 to receive complete instructions on removal and replacement.
If your interlock device is about to lockout, please make arrangements for a service appointment immediately. As a matter of procedure and insurance regulations, leaving a vehicle is strongly discouraged. If you choose to leave your vehicle unattended at a Monitech service center, please note that Monitech does not accept responsibility for any property or vehicle damage, theft, or loss. If you have our QT device, a remote override may be provided over the phone to allow you to drive until your next appointment; however, fees may apply.
You are required by the NCDMV to have your device inspected and monitored every 60 days. Failure to have the device inspected is a violation of the North Carolina Ignition Interlock Program and will result in lockout. This may also cause loss of the driving privilege.
Please reserve two hours for your ignition interlock installation. Varying vehicle types may require more or less time, almost always depending upon the vehicle’s electrical system and ease of access for making the necessary connections.
Of course many other steps besides the actual installation must take place during the installation appointment. The technician will inspect your vehicle, identify probable interlock location and connector points, configure the device to conform to specific adjudication requirements and train you in the use of the interlock. The technician will carefully explain the device and its functions as well as complete all necessary paperwork with you, which includes the lease agreement between you and Monitech. You should take this opportunity to ask any and all questions you have about your interlock and the rules of the program.
All service center schedules are prepared in advance to ensure the most efficient use of time and personnel. Call our Customer Contact Center, (800) 521-4246, to set up an appointment time that corresponds with your need and the ongoing schedule in the local service center. If you go to a service center unexpectedly and without an appointment, the technician will try to assist you. However, he is understandably required to give top priority to scheduled appointments. There may be an extended waiting period before being seen and or rescheduling for later that day or the following one.
Monitech service centers are conveniently located throughout the state. Please visit the Installation Centers on www.monitechnc.com for directions and addresses to all of our service center locations. It is important that you study these directions and allow extra time to find any service center location. Fees may apply if you are late for an appointment. Unfortunately, charging this fee is required to maintain the integrity of the technician’s schedule for other clients. Please call our toll free number, (800) 521-4246, if you think you will be running late.
No. All appointments and customer inquiries must go through our Customer Contact Center, (800) 521-4246, for security and efficiency. Typically, our technicians are working one-on-one with our customers and unavailable to take phone calls.
Yes. Local Monitech technicians are prohibited from scheduling appointments in the local service center because of program enforcement procedures as well as to avoid scheduling conflicts. Please call (800) 521-4246 to schedule all appointments, even for the most minor needs.